Privacy Policy

1. Information We Collect

When you use our bots and services, we may collect limited data to provide functionality and support. This may include:

• Discord User IDs and Server IDs for bot functionality
• Message content only when required for moderation or commands
• Support tickets, bug reports, or feature requests you submit
• Payment information when purchasing premium (handled securely by third-party providers, never stored by us directly)

2. How We Use Information

Data we collect is used solely to deliver and improve NOVA’s services. For example:

• Providing bot commands and features in your server
• Troubleshooting bugs, errors, and technical issues you report
• Communicating updates, announcements, and premium information
• Ensuring compliance with our Terms of Service

3. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Data is only shared when:

• Required to comply with legal obligations
• Necessary to provide premium features via trusted payment processors
• Needed to protect NOVA, our users, or the wider Discord community

4. Data Retention

We only store data for as long as it is needed to provide our services. Examples:

• Server IDs and configurations are stored until the bot is removed from your server
• Support messages and tickets are deleted once resolved
• Payment data is handled securely by external providers like Stripe or PayPal and never stored by TeamNOVA directly

5. Your Rights

You have rights over your data, including:

• The right to request deletion of your data (e.g., support logs)
• The right to opt out of premium communications
• The right to contact us for clarification about data handling

To exercise these rights, please reach out via our Discord support server.

6. Changes to this Policy

We may update this Privacy Policy as laws, regulations, or services evolve. Any changes will be announced in our Discord server and updated on this page. Continued use of our services means you accept the revised policy.