Support

Whether you’re here for troubleshooting, premium assistance, or just need advice on getting started, TeamNOVA’s support system is built to keep your community running smoothly. Explore our options below to get the help you need.

Join Our Support Server

Our official Discord support server is the fastest way to get connected with our team and community. Inside, you’ll find:

  • Real-time chat with TeamNOVA staff
  • Dedicated channels for bug reports and feature requests
  • Announcements about new updates and releases
  • Community-driven advice and feedback

Whether you’re a server owner configuring permissions or a user running into errors, the support server is your one-stop hub.

Join NOVA Discord 🚀

FAQs

Our Frequently Asked Questions section is designed to give you quick answers to the most common issues. Here’s a preview of what we cover:

  • How to invite and set up your NOVA bots
  • Permission and role configuration for advanced features
  • Troubleshooting common errors and downtime
  • Information on premium upgrades and billing

We’re continuously expanding this knowledge base. Over time, it will serve as a complete guide to managing NOVA products without needing to wait for live support.

Direct Contact

Sometimes, you need help that can’t wait. For urgent issues, such as security concerns, premium billing disputes, or major bugs, you can contact our support team directly in the Discord server. To ensure smooth handling:

  • Open a ticket in the support server with a clear description
  • Attach screenshots or logs where possible
  • Expect a first response within 24 hours

For business inquiries, collaborations, or partnership opportunities, please use the appropriate ticket type to ensure your request reaches the right department quickly.